Refund Policy
Our refund policy is designed to ensure clear and transparent management of issues that may arise during the order process. Below are the conditions under which the buyer may be refunded, depending on the situation.
Shipping Type and Scenarios
Untracked Shipping
Scenario: Package Not Delivered
- If the seller HAS NOT provided a valid video
Assessment: REFUNDABLE - If the seller HAS provided a valid video
Assessment: NOT REFUNDABLE
Scenario: Missing or Incorrect Cards
- If the seller HAS provided a valid video of the products and the buyer HAS NOT provided a valid video as proof
Assessment: NOT REFUNDABLE - If the seller HAS provided a valid video of the products and the buyer HAS provided a valid video as proof
Assessment: REFUNDABLE
Tracked or Insured Shipping
Scenario: Package Not Delivered
- If the seller HAS NOT provided a valid video of the products
Assessment: REFUNDABLE - If the seller HAS NOT provided a valid tracking code
Assessment: REFUNDABLE - If the seller has provided a valid video and tracking code, and the package is marked as delivered
Assessment: NOT REFUNDABLE - If the seller has provided a valid video and tracking code, but the package is marked as not delivered
Assessment: COURIER INVESTIGATION
Scenario: Missing or Incorrect Cards
- If the seller HAS NOT provided a valid video of the products
Assessment: REFUNDABLE - If the seller HAS provided a valid video of the products and the buyer HAS provided a valid video as proof
Assessment: REFUNDABLE - If the seller HAS provided a valid video of the products and the buyer HAS NOT provided a valid video as proof
Assessment: NOT REFUNDABLE
Insured Shipping
Scenario: Damaged Cards
- If the seller HAS provided a valid video showing the declared condition of the cards, the seller should claim the insurance
Assessment: REFUNDABLE
Required Videos
Seller Video
The seller must upload a video of the products to be shipped, in which a code provided by the platform is clearly visible. The video must be uploaded during the shipping process to ensure its validity.
Buyer Video
A valid buyer video must show the package received intact (clearly displaying the entire package). During the recording, the package must never go out of frame, and the moment of first opening must be clearly visible. All received cards must be clearly shown, and the removal of each card from the package must be well documented. Any issues must be declared in the same video at the time of opening. Any separate videos will not be accepted.
Refund Types
Incorrect Card
Full refund or, in some cases, a partial refund equal to the difference in value between the received and expected card.
Missing Card
Full refund for missing cards.
Different Condition
Full or partial refund based on the card's condition.